Unidesk is based in Bengaluru, India, and sells the paid plans, Pro and Max, inside the Unidesk app. How you paid decides which rules apply to your order:
- Orders paid with Razorpay (all orders not placed by customers in the United States): sections 1 to 7 apply, and Unidesk is the seller.
- Orders placed by customers in the United States and paid with Paddle: sections 8 to 13 apply, and Paddle.com is the Merchant of Record.
This policy is part of our Terms and Conditions.
Contact us: support@unidesk.app
The short version
- Razorpay orders: changed your mind? Get a full refund within 7 days of your first payment for a plan.
- Paddle orders: refunds are governed by the Paddle Refund Policy. See section 8.
- Cancel any time in the app. Your plan runs to the end of the period you paid for.
- Renewals and unused time after cancelling are not refunded on Razorpay orders.
- Charged twice, or charged without getting your plan? We refund the extra payment in full on Razorpay orders.
Part A: Orders paid with Razorpay
1. Free plan
The Free plan costs nothing and needs no card, so there is nothing to cancel or refund.
2. Cancelling a paid plan
You can cancel Pro or Max at any time in the app, under Settings → Account.
- Cancelling stops all future charges.
- Your plan stays active until the end of the month or year you have already paid for. Then your account returns to Free.
- Your meetings, notes and other content stay on your computer. Nothing is deleted when a plan ends.
To switch between Pro and Max, cancel your current plan, then buy the other one in the app once the current plan has ended. Unused days are not prorated.
3. 7-day refund on your first payment
You can get a full refund of a paid plan (Pro or Max, monthly or yearly) if you ask within 7 days of your first payment for that plan.
- A refund ends your paid access straight away, and your account returns to Free.
- Renewal payments are not refunded. To avoid a renewal charge, cancel before your renewal date.
- We do not refund unused time after you cancel.
4. Wrong or duplicate charges
If you were charged twice, charged the wrong amount, or paid but your plan did not turn on, email us. Once we confirm it with Razorpay, we refund the extra or failed payment in full, whatever the date.
5. How to ask for a refund
Email support@unidesk.app from the email you sign in to Unidesk with. Include:
- the date and amount of the payment
- the Razorpay payment ID from your receipt, if you have it
- the reason for your request
Never send card numbers, UPI PINs or one-time passwords. We will never ask for them.
6. How long a refund takes
We reply within 2 working days. Once a refund is approved, we start it within 2 working days. It goes back to the payment method you used, through Razorpay, and usually reaches you in 5 to 7 working days, depending on your bank.
7. Prices and taxes
Prices for Razorpay orders are in Indian rupees. Unidesk is not registered for GST, so no GST is added to your price and we cannot issue GST invoices. Razorpay emails you a payment receipt.
Part B: Orders paid with Paddle (United States)
8. How Paddle orders work
Orders placed by customers in the United States are sold through Paddle.com, which is the Merchant of Record for those orders. Prices for these orders are in US dollars, and sales tax is added at checkout where it applies, calculated by Paddle.
Unidesk does not make its own refund promise for Paddle orders. Refunds for these orders are governed by the Paddle Refund Policy.
9. How to request a refund for a Paddle order
Use the link in your Paddle receipt email, or go to paddle.net. If you cannot find the link, email support@unidesk.app and we will point you to the right place.
10. Your statutory rights
Nothing in this policy, the Paddle Refund Policy or our Terms and Conditions takes away any right to a refund or other remedy that the law gives you as a consumer.
11. Cancelling a Paddle order
You can cancel Pro or Max at any time in the app, under Settings → Account, or through the Paddle link in your receipt. Cancellation takes effect at the end of the period you have already paid for. Your plan stays active until then, and then reverts to Free. Your meetings, notes and other content stay on your computer.
12. Chargebacks for Paddle orders
Please contact Paddle or us before you raise a chargeback for a Paddle order. Paddle may suspend access to your plan while it reviews a chargeback.
13. Plan not activating
If your plan does not turn on within 1 hour of a successful Paddle payment, restart the app. If it is still not active, email support@unidesk.app with your Paddle receipt. We will help you get your plan working. Refund requests for Paddle orders follow section 8.
14. Changes to this policy
If we change this policy, we will update the date at the top of this page. Changes do not affect a payment made before them.