Unidesk is based in Bengaluru, India, and sells software that is delivered electronically. This policy explains how you receive what you buy. It is part of our Terms and Conditions.
Contact us: support@unidesk.app
The short version
- Unidesk is software. It is delivered electronically. Nothing physical is shipped, and there are no shipping charges.
- The app and the Free plan are downloaded from unidesk.app.
- A paid plan turns on in the app for your account once the payment is confirmed.
1. What we deliver
Unidesk is a desktop app for Mac (Apple Silicon) and Windows 10 and 11 (64-bit). We sell digital services only. We do not ship any physical goods, so no courier, address or shipping fee is involved.
2. Electronic delivery of the app
The app and the Free plan are delivered by download from unidesk.app, at no cost. Delivery is complete when the download link is available. Your account is activated on first sign-in with the one-time code we send to your email. Updates are delivered inside the app.
3. Paid plans (Pro and Max)
Pro and Max are bought inside the app after you sign in. Customers in the United States buy through Paddle.com, which is the Merchant of Record for those orders. All other customers buy through Razorpay, and Unidesk is the seller.
- Your plan turns on in the app for your account as soon as the payment provider confirms your payment, usually within a few minutes.
- It is linked to the email you sign in with, and works on every computer where you sign in with that email.
- For Razorpay orders, Razorpay emails you a payment receipt. For Paddle orders, Paddle sends your receipt.
4. If your plan or download does not work
If your plan is not active within 1 hour of a successful payment, restart the app. If it is still not active, email support@unidesk.app with your payment details. For Paddle orders, include your Paddle receipt.
- For Razorpay orders, if we cannot turn on your plan, we refund the payment in full. See our Cancellation and Refund Policy.
- For Paddle orders, refund requests follow the Paddle Refund Policy. See section 8 of our Cancellation and Refund Policy.
If the app does not download or install, email support@unidesk.app and we will help you get it working.
5. Where we deliver
Because delivery is electronic, we do not deliver to a physical address. Customers in the United States buy through Paddle, and all other customers buy through Razorpay, as described in section 3.